There are multiple ways to contact EnergyAustralia for your new gas connection, including:
Forms for electricity and gas new connection and alteration requests. You
Call us to disconnect your electricity and gas at your old premise and arrange a
Important information for existing customers aboutenergy bill support.
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Residential plans and bundles
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Switch plans, view bills or update your details in My Account.
Please access the forms and information below needed for your new gas and electricity meter installations.
You can download the following application forms
*VIC customers only: for new connections and alterations, you require an Electrical Works Request and Certificate of Electrical Safety to be completed by the electrician. If your request falls in the CP/PC area, you are required to submit your application through Powercor.
*QLD customers only: for new connections and alterations, please submit your application through Energex.
VIC meter removals: please download the Abolishment (Permanent Removal) of the Electricity Supply form via the Victorian Service and Installation Rules website.
*NSW customers only: for alterations, please submit your application through Ausgrid.*VIC customers only: for new connections and alterations, you require an Electrical Works Request and Certificate of Electrical Safety to be completed by the electrician. If your request falls in the CP/PC area, you are required to submit your application through Powercor.*VIC unmetered supply removals only: please download the Abolishment (Permanent Removal) of the Electricity Supply form through the Victorian Service and Installation Rules website.
TRUenergy is now operating as EnergyAustralia
If you have an ABN your premises may be eligible for commercial solar.Solar power is an affordable way to lower your electricity costs.
Need help with your existing account?
Call us to disconnect your electricity and gas at your old premise and arrange a new connection at your new one.
Call us six days before you need a disconnection. We can also arrange reconnections for you at this time.
Let us know at least three days before your electricity or gas needs to be switched on.
If you''re shifting address and switching your electricity and gas to EnergyAustralia, you''ll need to arrange a disconnection at your previous business premises.
When you connect your electricity or gas account with us, have the following details handy:
If you need a new electricity or gas meter installed, you''ll need to contact us to arrange the installation. Installing a new meter may take some time.
Moving into a new home, rebuilding or want to replace an old electric appliance with gas? If your property isn’t currently connected to natural gas, you’ll need to arrange a new connection. You can apply through:
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