"A good solar installer will listen and understand your electricity needs," said Carina Brockl, the chief revenue officer at Aurora Solar, a company that produces software for solar installers. "A great solar installation grows with you. If you're a couple planning to expand your Contact online >>
"A good solar installer will listen and understand your electricity needs," said Carina Brockl, the chief revenue officer at Aurora Solar, a company that produces software for solar installers. "A great solar installation grows with you. If you're a couple planning to expand your family, your energy needs will grow too."
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The struggle to find an installer you can trust is real. A survey of 1,000 homeowners conducted by Aurora found 44% said it's hard to know if an installation company is trustworthy. That figure has doubled since the company's 2023 Solar Snapshot.
Why has it gotten more difficult? For one, net metering changes in California, the nation's leading rooftop solar state, have caused a lot of confusion, Brockl said. "Customer education is important to help homeowners feel confident in their solar decisions. Another root cause of concern is the cost. When interest rates were low, homeowners would finance with a solar loan, but now it may be hard just to make the first payment."
Getting multiple quotes from solar companies in your area can help you decide on a solar installer. By getting quotes, you can compare the estimated costs of getting solar panels for your home and the installer's customer service. It also gives you a good chance to ask questions.
If the solar company is difficult to work with when trying to make the sale, they will probably not communicate well throughout your installation. If the quoted price is significantly lower or higher than your other quotes, it could be a solar scam. If the company provides you with excellent service and educational resources, it could be a good choice.
It's all about your preferences. If paying the lowest price is your goal, you might not have the best overall experience, but you'll save a few bucks. Take note throughout your solar journey of the companies who are most helpful and supportive to determine which best fits your needs.
When narrowing down your installer options, the two main categories are national and local solar installers. CNET's picks for the best national solar companies include Palmetto Solar and SunPower. Each has pros and cons, so what you decide is ultimately based on your preference.
"National installers usually offer a benefit because of volume. They can source more panels in different ways and usually have bigger teams," Brockl said. "Smaller installers are usually more visionary. They may have a lot of expertise and knowledge about a specific region. Both models in the industry work well. It's more of a personal choice."
If you chat with a neighbor or friend who has solar panels and learn about their experience, you might choose who they went with. If you're the first in your network to install solar panels on your home, be cautious of potential solar scams.
Before choosing a solar company, channel your inner detective and do some independent research. Taking the time to review customer testimonials and checking for lawsuits can save you from a costly misstep. Here are a few things to watch out for.
If a company can't give straightforward answers to your questions, it shows a lack of professionalism. Especially for basic questions like: Is my home suited for solar? What is a good installation size for my home? Can you give me a cost breakdown?
"Make sure that you're getting concrete answers. When you don't get answers fast, pay attention and maybe consider other options," Brockl said. "A professional will answer your questions quickly with an accurate proposal."
The saying, "If it seems too good to be true, then it probably is," holds true for the solar industry. A major selling point for solar companies is how much you can save on your energy bills over time. Your savings may be higher than others depending on where you live and the cost of your energy bills.
Be wary of extremely high savings promises or guaranteed performance outcomes before a technician has surveyed your property. Unrealistic savings claims could be an indicator of a potential scam.
Reputable solar companies don't resort to aggressive or pushy sales tactics. It could be a scam if you receive unsolicited calls, emails or door-to-door pitches rushing you to sign a contract.
Legitimate solar installers understand the value of informed decisions and should give you time for research and comparison. You will likely receive phone calls and follow-ups from solar companies, but you should not be rushed or pressured to make a decision.
Choosing the right solar installer can help smooth your journey and save you from future headaches down the road, but expect obstacles along the way. Selecting an installer with excellent customer service and clear communication is key. By gathering multiple quotes and avoiding potential scams, you can make an informed decision that suits your preferences.
I chose My Home Solar largely based on the good experiences and recommendation of a friend who emphasised their speed and efficiency. He also advised that the company were able to bring materials, fitters and scaffolding together in a seamless organisation. (I had a particular reason for wanting a guaranteed speedy installation).
Scott Dawson, the electrician, was remarkable. Beside fitting all electrics required he even spared time to explain about the Apps and change of WiFi provider etc. He left our bungalow and there was no mess to clear up.
Great service from all involved and loved their interpersonal skills and obviously the excellent job.
Having reviewed a number of Solar Panel Suppliers we chose My Home Solar. They were the most professional and a pleasure to deal with right from the start. The
Great care was taken from the beginning ris''s survey was through with lots of questions answered.The scaffolders where careful and quick.Tom and his 2 engineers worked very professionally and polite, nothing was to much trouble from the start to the commissioning.All in all excellent. I would highly recommend
Arrived 7:30am’ish, before I knew it, scaffold was up, and 3.4kWp solar panels were being fitted to roof, whilst 2 chaps were up and down loft ladder connecting the panels and fitting inverter+battery up there, whilst electricians worked on connection to consumer unit.
The service offered and given by “My Home Solar” was excellent & professional.
My only wish is that i had opted for a 6 KWH inverter and roof panels to cover instances where two 3 KWH appliances could be run simultaneously. Hence requiring greater power managing.
Friendly and professional with good advice from Mark. We felt we could trust him and he was very open about the pros and cons for our potential system
Great service and the installation was seamless! Would recommend.
Excellent service. Everything happened just as they said it would.
Very professional and speedy service. Very pleased. Would recommend.
The Home Solar team have been really helpful with answering any queries and making the entire process as smooth as possible. With the increase in energy bills, it couldn’t have come at a better time and I am very excited to see the improvement to my energy bills these next coming months.
My solar installation this week went without any problems. The team were efficient, polite and knowledgeable and answered all my questions about the system. Would not hesitate in recommending My Home Solar to anyone considering solar panels.
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