Beware of Scams – We do not have a disconnection department and an SCE
We''re committed to protecting your private account information.
We use industry standard data protection technology to protect from external threats. We do not sell, or provide your information to unaffiliated third parties, except in limited circumstances described in the Privacy Notice on SCE . Your bill contains personal information such as your account number, address, energy usage and billed amount. This information, if not protected from unauthorized individuals, could be used by scammers to access your SCE My Account or impersonate YOU.
Caller ID Spoofing is a practice in which a caller deliberately falsifies the information on your caller ID display to disguise their identity.
Recently, there has been an increase in caller ID ''spoofing'' whereby third parties use SCE''s phone numbers to lead people to believe that the calls are coming from us. In many cases, the "spoofers" misrepresent themselves as SCE employees or partners.
A scammer calls you to make a payment or you will be disconnected, and they stress the urgency and discourage you from verifying with others.
Scammers are looking at recent home listings and calling the Realtor to inform them that the electricity at the home will be disconnected and to inform the seller to call a number to schedule a payment to the scammers.
Use only trusted websites. A new scam using a fake utility website targeting customers searching on the internet about how to connect their new electricity service is on the rise. You should look for sce in the URL portion of the webpage to ensure the correct website is being used.
The customer is sent a barcode via text or email and told to send money through the barcode.
In an era where technology is advancing rapidly, unfortunately, so are the tactics of scammers.
Homeowners and small businesses are particularly vulnerable since fraudsters tend to target these electric utility customers.
So far this year, nearly 1,300 reports have been received from customers targeted by scammers impersonating Southern California Edison. Collectively, they have been swindled out of about $170,000 in fraudulent payments, with the average customer losing $170.
One such scam that has been making the rounds involves a caller posing as an SCE representative.
In one example, the con artist introducing himself as “Kevin, claims to have a work order that authorizes him to disconnect electric service from the property. He urges the customer to call back, threatening the removal of their electric meter if immediate payment is not made.
According to Peggy Garcia, SCE’s Information Governance representative, some scammers go as far as claiming they own the electric meter independently of SCE.
“If someone calls you saying they are from SCE, pressuring you about owing money on your electric bill, hang up immediately, said Garcia. “SCE will never ask you for payments over the telephone. We urge customers to stay alert.
Even though the caller ID might indicate SCE, do not assume it is valid — criminals can fake phone numbers.
This is false and there is no law that allows customers to stop paying their electric bill. If they do, they risk having their power shut off. As part of this ruse, customers are being told to write the word “paid on their bills, send it to the utility and their balances will be wiped out.
For more information on how to avoid scams and protect your account data, visit sce /scamalert.
Translations available in:Spanish,Chinese,Korean,Vietnamese,Japanese,Tagalog,Farsi,ArabicandKhmerUtility bill scammers are once again targeting customers throughout the United States by phone and sometimes even email. In both scenarios, the scammers often request personal information and threaten to cut off electrical service if they do not receive immediate payment.
Some Southern California Edison (SCE) customers have reported receiving these suspicious emails that look like a bill. Others have reported aggressive phone scams threatening immediate service disconnection if customers don’t pay a purported overdue bill.
“SCE never uses high-pressure tactics to collect or demand money for past due bills,” said Marlyn Denter, SCE’s manager of Consumer Affairs. “We are not in the business of threatening our customers with the immediate termination of service.”
This latest email scam follows arecent utility phone scamwhere more than 2,000 SCE customers were targeted. Unfortunately, more than300 customershave fallen victim to the scam, many of them mom and pop business owners and entrepreneurs whose first language is not English.
The scammers often demand immediate payment through a prepaid cash card or debit card. The average loss for SCE business customers last year was between $800 and $1,000; residential customer lost an average of between $300 and $500. Overall, the total losses so far for SCE customers are estimated at $225,000.
“We ask our customers to be alert to these scams that demand immediate payment and threaten service disconnection,” said Denter.
If SCE customers receive suspicious emails, they should never click on any links or attachments, and never send a reply. Customers should also delete the email. If a customer has been victimized, they can report it online to the U.S. Department of Justice’s Financial Fraud Enforcement Task Force atStopFraud.gov.
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