What to do in case of a power or water supply failure? Find out how to report power and water supply failure to the respective authorities.
Abu Dhabi Distribution Company has a round-the-clock call center to respond to electricity-related issues on 8002332. Customers can communication via chat service too.
Abu Dhabi Distribution Company has launched an interactive outage map that is updated every 15 minutes to provide customer with outage information for a specified area.
Dubai Electricity and Water Authority (DEWA) has launched a round-the-clock contact centre to serve customers at any time of the day on the following number: +971-4-601-9999.
Etihad Water and Electricity provides electricity/water emergency service to enable customer to report failures or accidents whether personal or public.
Customers can report failures and accidents through Customer Services Centres or Etihad WE website or its app ''Etihad WE'' available on App store and Google play.
Published: Tue 16 Apr 2024, 5:15 PM
Updated: Tue 16 Apr 2024, 10:59 PM
Unstable weather has affected many UAE residents across the country. The extreme weather shocked many with its magnitude and impact, including hailstones, lighting strikes, huge thunderstorms and flooding.
In Abu Dhabi and Dubai, many buildings and neighbourhoods experienced a stoppage in electricity and water supply.
Specifically in Abu Dhabi island and in the Muroor Area, shops and buildings had no electricity for more than an hour as a result of the strong winds and the heavy rainstorm that shook many windows.
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Similarly, other residents in that area shared their concerns about the electric and water supply stoppage, "I have lived here for so many years now, and there was no electricity stoppage that stayed for more than an hour like this one. We definitely underestimated the strength of this storm." Said MA
The National Centre of Meteorology put out an announcement on Monday warning residents of the extreme weather and the danger of the storm. Abu Dhabi police and the Ministry of Interior had also warned residents of the extreme weather, asking them to take caution and to drive safely.
In Dubai, the electricity and water have also seen a stoppage that hasn''t been resolved yet. Siraj, a resident of Al Warqa 1, said, "We have no electricity, no water and no power supply whatsoever; we cannot make food as we can''t even use our gas, it is flooding here, and the conditions are bizarre."
Though the electricity and water supply issue hasn''t been solved yet in the Warqa 1 area in Dubai, and flooding is still ongoing, the situation in Abu Dhabi has been resolved, and the accumulated rainwater has started drying with the current sunny weather.
Dubai: With the UAE experiencing heavy rain, municipal authorities in different emirates have informed residents that they can report any waterlogging through emergency call centresthat operate round the clock. Here''s how to effectively report these issues and get help fast.
For accumulated rainwater, you can contact the local municipal authority in your emirate, and they will drain the water from the area.
For the Abu Dhabi Department of Municipality and Transport (DMT), you can reach out to the call centre at 800 850, which is available 24x7 on alldays of the week.To report rainwater accumulation in Abu Dhabi City, call the hotline -993 or WhatsApp - 026788888.
You can report rainwater accumulation through the Dubai Municipality 24x7 call centre – 800 900, or message the authority through their official WhatsApp account on the same number.
For emergencies, you can call the Sharjah Municipality number 993 to report flooding in your area or damage caused by unstable weather. This service is available round the clock.
You can contact the Ajman Municipality at 80070 for any damages that may result from the heavy rain.
Umm Al Quwain Municipality also has a toll-free number residents can contact - 800 898.
To report rainwater accumulation in Ras Al Khaimah, contact the Public Service Department (PSD) on 8008118.
For Fujairah Municipality, call their customer care centre – 80036, which will be available round the clock during unstable weather conditions.
Depending on which emirate you reside in, these are the emergency hotline numbers of local electricity and water authorities:
Abu Dhabi Distribution Company (ADDC), which plans, operates, maintains and owns the emirate''s electricity and water distribution has a 24x7 call centre to respond to electricity-related issues - 800 2332.
The Dubai Electricity and Water Authority (DEWA) has two helplines – for the customer care centre you can dial 04 601-9999, or if it is an emergency, you can call 991, at any time.
Sharjah Electricity and Water Authority (SEWA) also has two separate call centres. For emergencies, contact 991 or if you want to get in contact with a customer care agent, call 600 566665.
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